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30 Jul 2010

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	I can not get any videos to play

Article Suggested settings for Windows Media Player.

Click on the "Start" button, go to "Programs", "Accessories", "Entertainment" and open the media player. Click "Tools" then "Options" from the drop menu. On the "Options" popup click File Types tab. Under File Types make sure the following are checked: Windows Media File (asf), Windows Media Audio File(WMA), and Windows Media Video File (WMV). If any of these are not checked put a check mark in the box next to the entry and click "Apply" and "OK".

Does Microsoft Internet Explorer work with video?

Yes, unless otherwise stated our videos work with most all browsers. However, as technology advances some of the older browsers may not be able to keep up, thus limiting your surfing experience. You may be required to install plug-ins into your browser to see some content. To get the most out of your membership and your overall Internet experience, it is recommended that you download and install the latest version of Internet Explorer.

I'm having problems viewing videos.

If you access our site using AOL or an Internet connection window like MSN, Earthlink, or others you may experience problems viewing movies. After you connect to the Internet minimize AOL, or your Internet connection window, and open Internet Explorer and access our sites using IE. If you have content filtering software, popup blocking software, or a personal firewall, you may need to disable them. These applications sometimes will interfere with viewing streaming video content.

I'm getting weird colors when I use IE to view videos?

Your display adapter (video card) may only be capable of rendering 256 colors, or, more likely, your display's control panel is set to 256 colors. If that is the case, set your display's control panel to thousands/millions of colors or high color/16 bit. Select "Display" or right-click on the desktop and choose "Properties" to correct the problem. You'll need to quit and relaunch your browser to reset the colors. If your video hardware is not capable of displaying more than 256 colors at your chosen resolution, the video will still work, but it may be oddly colored and/or look slightly fragmented.

What can I do to get the audio to play smoothly?

Users with less than a 56K connection do not have enough bandwidth to receive both audio and video. The software gives preference to video, therefore you should mute your computer's volume.

How can I improve overall video and audio quality?

The number one thing is to get a faster modem, or a DSL connection! Other than that, pressing the pause button increases the buffer size. The longer you pause the video, the better it will look and sound once it begins playing.

What should I do when get error messages or my the video just won't play?

Clear your browser's cache and restart your browser:

1) Click "Tools" (on the menu toward the top of your screen)
2) Click on "Internet Options"
3) Click the "General" tab
4) Click "Delete Files" and then "OK"
5) Click "Clear History" and then "Yes"
6) Click "OK" and close your browser
7) Re-start your browser

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12 Sep 2008 10:01 AM